REFUNDS & RETURNS

You always have the right to withdraw from your order within 7 working days. The withdrawal period is counted from the day of the delivery of good(s).

This is how you return:

  1. Write down the reason of return to sales@knitas.lt. With the returned item you have to send us back the reason for the return of the goods and the invoice you have got with the parcel. 
  2. The returned item must be in the original orderly packaging, unused with marketable appearance retained (labels, protective films, etc. intact). 
  3. Place the item(s) you wish to return in a suitable bag/box, e.g the one you got from UAB Knitas. 
  4. Book a collection with DPD, either by phone or online. DPD will provide a return label for you. Upon request, you will receive a proof of collection.
  5. Please send the returned goods to: Pievų str. 74, LT-96105, Gargždai, Lithuania

For more information about returning a restricted item please contact sales@knitas.lt or  8 (46) 470142

Please note: If you are unsure about sizes or different models, please do not hesitate to contact sales@knitas.lt or  8 (46) 470142. In this case the cause of the return unsuitable item is reduced.